Men's Linen Jacket - Lightweight Casual Outerwear

At VilleVilla, we work to provide a simple and reliable shipping experience. Please review the information below for details about order processing, shipping, delivery times, tracking, and other shipping-related matters.

1. Where We Ship

VilleVilla ships orders to customers in locations where our shipping carriers and fulfillment partners provide service.

Shipping availability may vary depending on the destination.

2. Order Processing Time

Orders are typically processed within 1–3 business days, Monday through Friday, excluding weekends and holidays.

During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

3. Shipping Rates

Shipping costs and available shipping options are displayed during checkout based on your order and delivery destination.

Any applicable shipping charges will be shown before you complete your purchase.

4. Delivery Times

After your order has been processed, the estimated delivery timeframe is:

• Order Processing: 1–3 business days
• Transit Time: Approximately 5–9 business days
• Estimated Total Delivery Time: Approximately 6–12 business days

Delivery times are estimates and may vary depending on the destination, carrier operations, weather, customs procedures, holidays, or other circumstances outside our control.

Please note that estimated delivery times are not guaranteed delivery dates.

5. Order Tracking

Once your order has shipped, tracking information will be provided by email when available.

You can use the tracking information provided in your shipping confirmation to follow the progress of your shipment.

If you have not received tracking information after your order has been shipped, please contact our support team.

6. Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country's regulations.

Any applicable customs duties, taxes, or import fees are determined by the relevant local authorities and may be the customer's responsibility.

Customers are encouraged to check their local customs regulations before placing an international order.

7. Incorrect Shipping Address or Order Changes

If you need to change your shipping address or modify your order, please contact us as soon as possible and preferably within 4 hours of placing your order.

We cannot guarantee that changes can be made after an order has entered processing.

Once an order has been processed or shipped, we may be unable to change the shipping address or other order details.

Please make sure your shipping information is accurate and complete before completing your purchase.

8. Delayed, Lost, or Damaged Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If your package appears to be lost or has not received a tracking update for an extended period, please contact us so we can review the shipment and assist where possible.

If your order arrives damaged, please contact us within 30 days of receiving your order and provide your order number and clear photos of the damaged item or packaging.

For damaged, defective, or incorrect items caused by an issue with your order, please refer to our Refund, Return & Cancellation Policy.

9. Delivery Address and Delivery Confirmation

VilleVilla ships orders to the address provided by the customer during checkout.

Please ensure that your name, street address, apartment or unit number, city, state, ZIP/postal code, and other required information are correct.

VilleVilla is not responsible for delays or delivery problems resulting from an incorrect or incomplete address provided at checkout.

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, or the delivery carrier before contacting us.

10. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping operations or services.

The most current version of this policy will be available on this page.

Last Updated: September 15, 2026

11. Contact Information

If you have questions about shipping, delivery, or your order, please contact us.

VilleVilla
61 North Washburn Road
Tallmadge, OH 44278
United States

Email: Support@villevilla.com
Phone: +1 859-536-3383

We aim to respond to customer inquiries as quickly as possible and assist with questions regarding orders and shipping.

At VilleVilla, we want you to feel confident when shopping with us. This policy explains our cancellation, return, replacement, and refund procedures.

Please review the following information before making a purchase.

Cancellation Policy

We begin processing orders promptly after they are placed.

You may request to cancel or make changes to your order within 4 hours of placing the order. After this period, we may be unable to cancel or modify the order because it may have already entered processing or fulfillment.

To request a cancellation, please contact us as soon as possible at Support@villevilla.com and include your order number.

If your order has already been processed or shipped, it cannot be cancelled. Once the order is delivered, you may contact us regarding an eligible return in accordance with this policy.

Return Policy

We offer a 30-day return window for eligible items. You have 30 days from the date you receive your order to contact us and request a return.

To be eligible for a return, the item must:

• Be unused and unworn
• Be in its original condition
• Have original tags attached, where applicable
• Be returned with its original packaging, where applicable
• Be accompanied by proof of purchase or order information

Items that do not meet these requirements may not be eligible for a refund.

Return Shipping Costs

Unless the item is defective, damaged, incorrect, or the return is otherwise approved by VilleVilla, customers are responsible for return shipping costs.

A return address and instructions will be provided after your return request has been reviewed and approved.

How to Request a Return

To request a return, please contact us through our Contact Us page or email Support@villevilla.com.

Please provide:

• Your order number
• The reason for the return
• Photos of the item when requested
• A brief description of any issue with the product

Providing this information helps us review your request and determine the appropriate solution.

Please do not send an item back before receiving return instructions from our support team.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.

Please provide your order number and clear photos showing the issue and the product received.

If the issue is confirmed to be our error, we may provide an appropriate solution, which may include:

• A replacement item, or
• A refund to your original payment method, or
• Store credit, where applicable

For damaged, defective, or incorrect items, please contact us within 30 days of delivery.

Sale and Discounted Items

Sale and discounted items are subject to the same eligibility requirements described in this policy unless otherwise stated on the product page or at checkout.

Any special return or refund conditions applicable to a particular promotion will be clearly communicated at the time of purchase.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

If a product is non-returnable, this information will be stated on the applicable product page or communicated before purchase.

Refunds

Once your approved return has been received and inspected, we will notify you by email regarding the status of your refund.

If your refund is approved, the refund will be issued to your original payment method.

Please allow up to 7 business days for us to process an approved refund. After we issue the refund, your bank or payment provider may require additional time to make the funds available in your account.

Store Credit

In certain situations, VilleVilla may offer store credit instead of a refund where permitted by our policy and applicable law.

Any store credit offered will be communicated to you before it is issued.

Important Information

We recommend keeping your return shipment tracking information until your return has been received and processed.

VilleVilla reserves the right to refuse returns that do not meet the requirements of this policy or applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.

Questions or Need Assistance?

If you have questions about a return, refund, replacement, or cancellation, our customer support team is here to help.

Email: Support@villevilla.com
Phone: +1 859-536-3383

VilleVilla
61 North Washburn Road
Tallmadge, OH 44278
United States

We’re Here to Help

Have a question about your order, a product, shipping, returns, or anything else? The VilleVilla customer support team is here to assist you.

We want your shopping experience to be as simple and enjoyable as possible. If you need assistance, please reach out to us using the contact details below or submit a message through our Contact Us form.

Customer Support

Email: Support@villevilla.com
Phone: +1 859-536-3383

You can also use our Contact Us form to send us a message. Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

Response Time

Our customer support team typically responds within 1–3 business days. We aim to respond as quickly as possible and appreciate your patience during periods of high inquiry volume.

Whether you have a question about an order, need help with shipping or returns, or would like additional information about one of our products, we're happy to help.

Business Address

VilleVilla
61 North Washburn Road
Tallmadge, OH 44278
United States

Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM

Thank you for choosing VilleVilla. We appreciate your business and look