Privacy Policy

Last Updated: June 5, 2026

This Privacy Policy explains how VilleVilla (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website. By using our website, you agree to the practices described in this policy.

Information We Collect

When you browse our site or place an order, we collect information necessary to provide you with a seamless shopping experience. This includes:

Order Information: Name, shipping address, billing address, email address, and phone number, which are used solely to fulfill your orders and provide customer support.
Browsing Data: Small text files (cookies) used to understand how visitors use our website and to improve your browsing experience. You may manage or disable cookies through your browser settings.

How We Use Your Data

We collect and use your personal information only for the following purposes:

Order Fulfillment: To process, pack, and deliver your orders.
Customer Support: To respond to your inquiries effectively.
Website Improvement: To understand traffic patterns and enhance our services.
Legal Compliance: To comply with tax, accounting, and other legal obligations.

We will not use your data for any other purpose without your explicit consent.

Data Security & Payments

We take the protection of your data seriously.

Payments: Your payment information is processed securely by PCI-DSS compliant gateways, such as Shopify Payments. We do not store your credit card details on our servers.
Confidentiality: Your information is handled securely and will not be shared with unauthorized third parties.

Sharing with Third Parties

We only share data with trusted partners essential to our operations, including:

Shopify: Our website hosting and e-commerce platform.
Payment Gateways: To process your transactions securely.
Logistics Partners: To ensure your orders are delivered to your door.
Support Software Providers: To help us manage customer communications.

These partners are bound by confidentiality agreements and strict data protection standards.

Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal requirements:

Order & Payment Records: Retained for 7 years to meet tax and legal obligations.
Customer Correspondence: Emails and support records are kept for up to 2 years after your last interaction, unless you request earlier deletion.

Your Rights

You have the right to access, correct, or request the deletion of your personal data at any time. For privacy-related inquiries, please contact us at Support@villevilla.com.

Contact Us

If you have any questions or concerns regarding our Privacy Policy or how your data is handled, please reach out to our team:

Email: Support@villevilla.com
Phone:+18595363383
Address: 61 North Washburn Road, Tallmadge, OH 44278, United States
Support Hours: Monday – Friday, 9:00 a.m. – 9:00 p.m.

We strive to respond to all inquiries within 24 hours on business days.