Frequently Asked Questions

WHAT SHOULD I DO IF I HAVE QUESTIONS ABOUT MY ORDER?

If you have any questions or concerns about your order, our customer support team is here to help. Please contact us at Support@villevilla.com and include your order number so we can assist you as quickly as possible.

CAN I CANCEL MY ORDER?

Yes. Orders can be cancelled within 24 hours of placing the order, provided the order has not already been processed or shipped.

To request a cancellation, please contact us at Support@villevilla.com and include your order number and cancellation request.

HOW MUCH DOES SHIPPING COST?

We currently offer free shipping on all orders.

Orders are shipped through our fulfillment partners, and delivery typically takes approximately 6–12 business days after processing. Delivery times may vary depending on the destination, carrier, customs processing, and other circumstances outside our control.

Once your order has been shipped, you will receive tracking information when available.

HOW CAN I TRACK MY ORDER?

Once your order has been processed and shipped, we will send tracking information to the email address provided at checkout.

You can use the tracking information to follow the progress of your delivery.

If you have not received your tracking information or need assistance, please contact Support@villevilla.com.

WHAT IS YOUR RETURN POLICY?

We offer a 30-day return period. If you are not satisfied with your purchase, you may contact our customer support team within 30 days of receiving your order to request a return.

Items must meet the conditions outlined in our Return & Refund Policy. Our support team will provide you with the necessary instructions for completing the return process.

WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?

If your order arrives damaged, defective, or you receive the wrong item, please contact us at Support@villevilla.com as soon as possible.

Please provide your order number and clear photos of the item and packaging so our team can review the issue and help determine the appropriate solution.

HOW CAN I CONTACT VILLEVILLA?

We're always happy to help.

Email: Support@villevilla.com
Phone: +1 859-536-3383

Our customer support team will do its best to respond to your inquiry as promptly as possible.