Return Policy

Return Policy

At VilleVilla, we want you to feel confident when shopping with us. If you need to return an item, please review the requirements and process below.

1. Return Window

VilleVilla offers a 30-day return window. You have 30 days from the date you receive your order to contact us and request a return.

Returns requested after 30 days may not be eligible.

2. Return Eligibility

To be eligible for a return, the item must:

  • Be unused and unworn

  • Be in its original condition

  • Have original tags attached, where applicable

  • Be returned in its original packaging, where applicable

  • Include valid order information or proof of purchase

Items that show signs of use, wear, damage, washing, or alteration may not be accepted.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 30 days of receiving your order.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item and, when relevant, the packaging

If the issue is confirmed to be our error, we may provide a replacement or refund at no additional cost to you.

4. Return Shipping Costs

For returns that are not related to a damaged, defective, or incorrect item, the customer is responsible for the return shipping costs.

If the return is due to an error on our part, we will provide appropriate return instructions.

The return address and instructions will be provided after your return request has been reviewed and approved.

5. How to Request a Return

To start a return, please contact us through our Contact Us page or email:

Support@villevilla.com

Please include your order number and the reason for your return.

Do not send an item back before receiving return instructions from our support team.

6. Return Review

Once we receive your returned item, it will be inspected to confirm that it meets the return requirements.

If your return is approved, we will notify you and process the applicable refund or other approved resolution.

If the returned item does not meet the eligibility requirements, the return may be rejected.

7. Refunds

Approved refunds are issued to the original payment method used for the purchase.

VilleVilla processes approved refunds within 7 business days after the returned item has been received and approved.

Your bank or payment provider may require additional time to make the funds available in your account.

For complete information about refunds, please refer to our Refund Policy.

8. Order Cancellations

Orders may be canceled or modified within 4 hours of being placed, provided the order has not already entered processing or shipping.

After this period, we may be unable to cancel or modify the order.

If the order has already been processed or shipped, you may request a return after receiving the item, subject to the requirements of this Return Policy.

9. Questions or Assistance

If you have questions about a return or need assistance with your order, please contact our support team.

VilleVilla
61 North Washburn Road
Tallmadge, OH 44278
United States

Email: Support@villevilla.com
Phone: +1 859-536-3383

We’re here to help make your shopping experience as straightforward as possible.