Refund Policy

Refund, Return & Cancellation Policy

At VilleVilla, we want you to feel confident when shopping with us. This policy explains our cancellation, return, replacement, and refund procedures.

Please review the following information before making a purchase.

Cancellation Policy

We begin processing orders promptly after they are placed.

You may request to cancel or make changes to your order within 4 hours of placing the order. After this period, we may be unable to cancel or modify the order because it may have already entered processing or fulfillment.

To request a cancellation, please contact us as soon as possible at Support@villevilla.com and include your order number.

If your order has already been processed or shipped, it cannot be cancelled. Once the order is delivered, you may contact us regarding an eligible return in accordance with this policy.

Return Policy

We offer a 30-day return window for eligible items. You have 30 days from the date you receive your order to contact us and request a return.

To be eligible for a return, the item must:

  • Be unused and unworn

  • Be in its original condition

  • Have original tags attached, where applicable

  • Be returned with its original packaging, where applicable

  • Be accompanied by proof of purchase or order information

Items that do not meet these requirements may not be eligible for a refund.

Return Shipping Costs

Unless the item is defective, damaged, incorrect, or the return is otherwise approved by VilleVilla, customers are responsible for return shipping costs.

A return address and instructions will be provided after your return request has been reviewed and approved.

How to Request a Return

To request a return, please contact us through our Contact Us page or email Support@villevilla.com.

Please provide:

  • Your order number

  • The reason for the return

  • Photos of the item when requested

  • A brief description of any issue with the product

Providing this information helps us review your request and determine the appropriate solution.

Please do not send an item back before receiving return instructions from our support team.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.

Please provide your order number and clear photos showing the issue and the product received.

If the issue is confirmed to be our error, we may provide an appropriate solution, which may include:

  • A replacement item, or

  • A refund to your original payment method, or

  • Store credit, where applicable

For damaged, defective, or incorrect items, please contact us within 30 days of delivery.

Sale and Discounted Items

Sale and discounted items are subject to the same eligibility requirements described in this policy unless otherwise stated on the product page or at checkout.

Any special return or refund conditions applicable to a particular promotion will be clearly communicated at the time of purchase.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

If a product is non-returnable, this information will be stated on the applicable product page or communicated before purchase.

Refunds

Once your approved return has been received and inspected, we will notify you by email regarding the status of your refund.

If your refund is approved, the refund will be issued to your original payment method.

Please allow up to 7 business days for us to process an approved refund. After we issue the refund, your bank or payment provider may require additional time to make the funds available in your account.

Store Credit

In certain situations, VilleVilla may offer store credit instead of a refund where permitted by our policy and applicable law.

Any store credit offered will be communicated to you before it is issued.

Important Information

We recommend keeping your return shipment tracking information until your return has been received and processed.

VilleVilla reserves the right to refuse returns that do not meet the requirements of this policy or applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.

Questions or Need Assistance?

If you have questions about a return, refund, replacement, or cancellation, our customer support team is here to help.

Email: Support@villevilla.com
Phone: +1 859-536-3383

VilleVilla
61 North Washburn Road
Tallmadge, OH 44278
United States