Shipping Policy

At VilleVilla, we are committed to providing a seamless shopping experience for all our customers. Please review the details below regarding our shipping processes.

Order Processing

Order Cut-off Time: 3:00 PM GMT.
Processing Time: Orders are typically processed and prepared for shipment within 1–3 business days (Monday–Friday).

Delivery Times

Estimated Delivery: Once dispatched, your order will typically arrive within 6–12 business days.
Note: Delivery times may vary depending on the destination, carrier efficiency, and local conditions. Tracking information will be sent to your email as soon as your order ships.

Tracking Your Order

Once your package has been dispatched, you will receive a shipping confirmation email containing your unique tracking number. You can use this to monitor the status of your delivery.

Shipping Costs

We are pleased to offer Free Shipping on all orders across the United States. We aim to keep your shopping experience straightforward with no hidden costs.

Delivery Delays

While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control, such as severe weather conditions, carrier delays, or peak holiday seasons. If your order is significantly delayed, please allow an additional 3 business days before reaching out to our support team.

Failed Deliveries & Address Issues

Please ensure your shipping address is correct at checkout. If a parcel is returned to us due to an incorrect address or if a delivery is left unclaimed, we will issue a refund for the product price, minus any shipping costs and return-to-sender fees incurred. Re-shipping may be available upon request at the customer's expense.

Damaged or Incorrect Items

We take great pride in our products. If you receive an item that is damaged or incorrect, please contact us within 24 hours of receipt at Support@villevilla.com. Please include:

Your order number
A brief description of the issue
Photos of the damaged or incorrect item

We will resolve the issue promptly and arrange for a replacement or a refund.

Contact Us

If you have questions regarding your shipment, our team is happy to assist:

Email: Support@villevilla.com
Phone:+18595363383
Address: 61 North Washburn Road, Tallmadge, OH 44278, United States
Support Hours: Monday – Friday, 9:00 a.m. – 9:00 p.m.

We aim to respond to all inquiries within 24 hours on business days.

Last Updated: June 5, 2026