Shipping Policy

At VilleVilla, we work to provide a simple and reliable shipping experience. Please review the information below for details about order processing, shipping, delivery times, tracking, and other shipping-related matters.

1. Where We Ship

VilleVilla ships orders to customers in locations where our shipping carriers and fulfillment partners provide service.

Shipping availability may vary depending on the destination.

2. Order Processing Time

Orders are typically processed within 1–3 business days, Monday through Friday, excluding weekends and holidays.

During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

3. Shipping Rates

Shipping costs and available shipping options are displayed during checkout based on your order and delivery destination.

Any applicable shipping charges will be shown before you complete your purchase.

4. Delivery Times

After your order has been processed, the estimated delivery timeframe is:

Order Processing: 1–3 business days
Transit Time: Approximately 5–9 business days
Estimated Total Delivery Time: Approximately 6–12 business days

Delivery times are estimates and may vary depending on the destination, carrier operations, weather, customs procedures, holidays, or other circumstances outside our control.

Please note that estimated delivery times are not guaranteed delivery dates.

5. Order Tracking

Once your order has shipped, tracking information will be provided by email when available.

You can use the tracking information provided in your shipping confirmation to follow the progress of your shipment.

If you have not received tracking information after your order has been shipped, please contact our support team.

6. Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country's regulations.

Any applicable customs duties, taxes, or import fees are determined by the relevant local authorities and may be the customer's responsibility.

Customers are encouraged to check their local customs regulations before placing an international order.

7. Incorrect Shipping Address or Order Changes

If you need to change your shipping address or modify your order, please contact us as soon as possible and preferably within 4 hours of placing your order.

We cannot guarantee that changes can be made after an order has entered processing.

Once an order has been processed or shipped, we may be unable to change the shipping address or other order details.

Please make sure your shipping information is accurate and complete before completing your purchase.

8. Delayed, Lost, or Damaged Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If your package appears to be lost or has not received a tracking update for an extended period, please contact us so we can review the shipment and assist where possible.

If your order arrives damaged, please contact us within 30 days of receiving your order and provide your order number and clear photos of the damaged item or packaging.

For damaged, defective, or incorrect items caused by an issue with your order, please refer to our Refund, Return & Cancellation Policy.

9. Delivery Address and Delivery Confirmation

VilleVilla ships orders to the address provided by the customer during checkout.

Please ensure that your name, street address, apartment or unit number, city, state, ZIP/postal code, and other required information are correct.

VilleVilla is not responsible for delays or delivery problems resulting from an incorrect or incomplete address provided at checkout.

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, or the delivery carrier before contacting us.

10. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping operations or services.

The most current version of this policy will be available on this page.

Last Updated: September 15, 2026

11. Contact Information

If you have questions about shipping, delivery, or your order, please contact us.

VilleVilla
61 North Washburn Road
Tallmadge, OH 44278
United States

Email: Support@villevilla.com
Phone: +1 859-536-3383

We aim to respond to customer inquiries as quickly as possible and assist with questions regarding orders and shipping.